Privacy policy
Who we are
Smooov Booking is a booking platform for local service businesses — movers, cleaners, and more to come. It is run by Smooov Technologies Inc., 246 Hatcher Road, Winnipeg, Manitoba, Canada. If you have any question about this policy or your personal information, write to us at support@smooov.ca.
What we collect
We collect only what the platform needs to work:
- Business owners: your name, business email and phone number, and your business details — business name, address, services, prices and hours.
- Staff and crew: your name, email and phone number, your pay rate and pay schedule, and your clock-in and clock-out times — including where you clocked in and out, but only when you clock in or out on a job.
- Clients who book: your name, phone number and email address, and the details of your booking — the service, date and time, pickup and drop-off addresses, and any note you leave for the business.
- Sign-in details: your email address and password. If you choose “Continue with Google” instead, Google confirms your name and email address to us — we do not see your Google password.
We do not collect payment card numbers. Card payments are handled by Stripe on the business's own Stripe account, and the card details never pass through Smooov Booking.
How we use it
Your information is used to run the service you signed up for: taking booking requests, sending confirmations and reminders, running the staff app and job timers, working out pay, and sending invoices. Each business sees only its own data — no other business on Smooov Booking ever sees yours. We do not use your information for anything else, and we do not sell personal information to anyone.
Who we share it with
We share information only with the services that carry out parts of the platform, and only the pieces each one needs:
- Stripe — processes payments. Client money goes straight to the business's Stripe account; Smooov Booking never holds it.
- Telnyx — sends text messages (booking confirmations, reminders and job alerts).
- Resend — sends emails (confirmations, reminders and password resets).
- Google — only if you choose “Continue with Google” to sign in. Google confirms your name and email address so we know who you are.
We do not share personal information with advertisers, and there is no advertising tracking on Smooov Booking.
Where your information is stored, and how it is protected
Your personal information may be transferred to, stored or processed outside of Canada, including in the United States. Your information is stored in our database, hosted in the United States, and the site itself is hosted by Netlify. Personal information stored or processed in another country may be subject to disclosure or access requests by the governments, courts or law enforcement agencies of that country, according to its laws. Passwords are stored only as one-way hashes — nobody at Smooov Booking can see your password. When you sign in, a secure session token is stored in your browser so you stay signed in; signing out everywhere ends every session at once. We limit access to personal information to what is needed to run the service.
Cookies and similar technologies
Smooov Booking sets no cookies of its own and runs no analytics. When you sign in, your session is kept in your browser's own storage, not in a cookie. Two things outside our control apply: the page loads its fonts from Google Fonts, so Google sees your visit when the fonts load; and if you sign in with Google, Google's own cookies apply to that sign-in.
Your rights
Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. Business owners can also ask us to delete their whole account, including their business and its bookings. To ask for any of these, write to support@smooov.ca — tell us the email address on the account so we can find it.
Children
Smooov Booking is a tool for businesses. It is not aimed at children, and we do not knowingly collect personal information from children. If you believe a child's information has been given to us, write to support@smooov.ca and we will delete it.
Changes to this policy
If we change how we collect or use personal information, we will update this page and change the effective date above. The version on this page is always the current one.
Smooov Technologies Inc. · 246 Hatcher Road, Winnipeg, MB, Canada · support@smooov.ca · Back to Smooov